[KB2524] How do I remotely install or uninstall ESET NOD32 Antivirus Business Edition for Mac OS X?

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Solution

End of support for version 5.2 and 5.3 of ESET Remote Administrator

This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 reached End of Life status in June 2020 and it is no longer available for download.

• To see the list of products and dates for ESET end-of-life, visit ESET End of Life policy (Business products)
• See migration instructions for ESET Remote Administrator

Remote Installation

1. Ensure that you are logged in to the Mac OS X local administrator account. If you attempt to perform a remote installation using a Microsoft Windows Domain account the following error message will be displayed:

2. Uninstall any previously installed antivirus software to prevent conflicts with ESET. Click for a list of uninstallers for common Mac antivirus software.
   
3. Click the button below to download the latest version of the ESET NOD32 Antivirus for Mac installer.
   
4. Double-click ESET NOD32 Antivirus Install Disk and then double-click Install.

5. Click Continue.
   
6. Click Continue.
   
   
   Figure 1-4
   
7. Click Continue if you agree to the terms of the Software License Agreement.
   
8. Select Remote and click Continue. This type of installation automatically prepares the files that will be needed for a remote installation.
   
   
   Figure 1-6
   
9. Type your ESET-issued Username and Password into the appropriate fields and then click Continue.
   

   Usernames and Passwords

   Remember to enter your Username and Password exactly as they are written:

   • The username and password are case sensitive
   • The hyphen in the username is necessary
   • The password is ten characters long and all lowercase
   • If you are copying and pasting, make sure you don't select an extra blank space
   • We do not use the letter L in passwords (use the number one (1) instead)
   • A big '0' is the number zero (0); a little 'o' is the lowercase letter o
   
   
10. Select Use system settings(Recommended) and click Continue.
    
    
    Figure 1-8
    
11. Type the IP address, port (by default, port 2222) and security password if one is used (this is different from your ESET-issued Password) into the appropriate fields and then click Continue.
    
12. If you want to allow users to modify ESET NOD32 Antivirus for Mac program settings following installation, select Define privileged users, select the desired user(s) from the Users group and then click Add. Click Continue once you are finished.
    
    
    Figure 1-10
    
13. Select whether to enable the ThreatSense.Net Early Warning System, which helps ESET react quickly to newly emerging threats, and then click Continue.
    
14. Enable or disable detection of potentially unwanted applications according to your preferences and then click Continue. What is a potentially unwanted application?
    
    
    Figure 1-12
    
15. Click Browse to choose a destination folder for the installation package. The folder must be empty (you may want to create a new folder). Click Save to create the installation package (esets_remote_install.pkg), setup shell script (esets_setup.sh) and uninstallation shell script (esets_remote_uninstall.sh).
    
16. ESET NOD32 Antivirus for Mac can be installed on target computers using Apple Remote Desktop or any other tool that supports the installation of standard Mac packages (.pkg), by copying the files and running shell scripts on target computers.
    In Apple Remote Desktop:
    1. Click the Copy icon in Apple Remote Desktop.
       
    2. Click the + button to locate the installation shell script (esets_setup.sh).
       
    3. Select /tmp from the Place items in drop-down menu and click Copy.

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1. 4. Click Install to install ESET NOD32 Antivirus for Mac on your target computers.

Remote Uninstallation

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If you do not use ESET Remote Administrator to manage your network

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Perform these steps on individual client workstations.

ESET NOD32 Antivirus for Mac Business Edition version 4.1.89 and later only!

The instructions below are for ESET NOD32 Antivirus for Mac Business Edition version 4.1.89 and later. Make sure that you download the latest installer file using the link below:

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1. Open Apple Remote Desktop and click Copy.
   
2. In the Copy Items window, click the + button to browse to and select the uninstallation shell script (esets_remote_uninstall.sh which was created along with the installation package) and then click Copy.
   
   
   Figure 2-1
   Click the image to view larger in new window
   
3. Click the UNIX icon, enter a UNIX command to run the uninstallation shell script (for example, /tmp/esets_remote_uninstall.sh) (see Figure 2-2).
   
4. Under Run command as select User, type root into the User field and then click Send. After successful uninstallation, a console log will be shown.
   
   
   Figure 2-2
   Click the image to view larger in new window

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